RETURN & REFUND POLICY
We want you to be happy with your purchase. However, if you are not fully satisfied, please review our return policy below.
RETURN ELIGIBILITY
You may request a return within 14 days of receiving your order if:
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The item is unused and in its original packaging
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The product is in resellable condition
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You provide proof of purchase (order number or email confirmation)
Items that are used, damaged, or missing parts due to misuse are not eligible for return.
HOW TO START A RETURN
To begin a return, contact us at tunewrap@hotmail.com within 14 days of receiving your order. Include:
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Your full name
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Order number
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Reason for return
We will provide instructions on how and where to send your item. Returns sent without contacting us first will not be accepted.
DAMAGED OR DEFECTIVE ITEMS
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Send an email to tunewrap@hotmail.com with:
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Clear photos of the damage
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The shipping box
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Your order number
If approved, we will send a free replacement at no extra cost.
RETURN SHIPPING
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If the return is due to change of mind, the buyer is responsible for return shipping costs.
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If the product is damaged or incorrect, we will cover the shipping for the replacement.
We recommend using a trackable shipping method. We are not responsible for lost or undelivered return parcels.
REFUNDS
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Once we receive and inspect your return:
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If approved, we will issue a refund to your original payment method within 5–7 business days.
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You’ll receive a confirmation email when the refund is processed.
Shipping costs are non-refundable.